Returns & Exchanges
At The Base Warehouse, we want you to be completely satisfied with your purchase. If you change your mind, you can return most items within 30 days of delivery for a refund or store credit, provided they are in original condition.
Check Eligibility
Ensure your items are unused, in their original packaging, and within the 30-day return window from the date of purchase.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization number.
Pack and Ship
Securely package your items and include the Return Authorization form before shipping the parcel back to our central warehouse.
Receive Refund
Once our team inspects the returned goods, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing